At Floral Dreams, we value all our customers and will attempt to process submitted cancellation requests as promptly as possible. Customers can cancel their orders at Floral Dreams Singapore at the latest 2 days before the flowers' scheduled delivery date, and we will make a full refund.
If it is necessary to reschedule the delivery date of the order or cancel the order later than two calendar days before confirmed delivery we have a few options that we can offer:
- Rescheduling Delivery. We can reschedule delivery within 1-2 days from the previously planned delivery date without any charges. If the customer wishes to reschedule the delivery date for more than 2 days, in such a case, a rescheduling fee of 50% of the total cost will be charged to cover the additional expenses incurred.
- Cancel the Order, If the customer reports cancellation less than 2 days before the delivery date we can only guarantee a 50% refund of the total cost. Please note that the remaining 50% covers the materials and preparation expenses.